Return & Refund Policy
Thanks for shopping at Culturoot.
If you are not entirely satisfied with your purchase, we’re here to help.
You have 3 calendar days to request a return for an item from the date you received it.
We will be accepting returns only after you have informed us before sending your product and we have acknowledged for the same.
You will be responsible for packaging and shipping the desired product to our office in India which includes paying for your own shipping costs for returning your item. Shipping costs are nonrefundable
To be eligible for a return,
– your item must be unused and in the same condition that you received it.
-Your item must be in the original packaging.
-Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping cost for that product and taxes which we have paid during exporting to your country will be deducted before your refund is proccessed
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If your order has not been shipped yet you can request to cancellation for the same.
To request the cancellation you must contact us at firstname.lastname@example.org with a valid order id for the product.
If you have any questions on how to return your item to us, contact us.